The Schwapp Promise

Schwapp products are designed to last a lifetime. The bath systems made by our team, are trusted by many, including top professionals who have created high-end properties across the globe.

Schwapp products are made to withstand heavy-duty use and have high grade wear resistant finishes. Durability, sophistication and design have allowed Schwapp faucets to become a preferred choice of many residential and commercial properties.

We ensure that all Schwapp faucets are free of defects in material and workmanship. Quality is controlled via hundreds of hours of tests, that check the user-friendliness, resilience and the durability of every Schwapp faucet and bath fixture. Which is why our products come to you with a Lifetime Warranty.

Warranty, Terms & Conditions - Schwapp

WARRANTY, TERMS AND CONDITIONS FOR SCHWAPP

  • The moment you buy a Schwapp product the warranty period on it starts.
  • Life time warranty substitutes to 14 years from the date of purchase.
  • To claim our warranty services, you are welcome to call our nationwide Toll-Free Helpline at 1800 120 20 30 40 or our WhatsApp Helpline at +91 7387 50 20 20 if you believe a Schwapp product is faulty or performing below your expectations. Isenberg will within 48 hours of receiving a request allocate an Isenberg technical representative to contact you and fix up a mutually agreeable time for a personal visit.
  • Proof of purchase (original sales receipt) must be provided with all warranty claims or requests. In case of Schwapp fixtures that come installed in a new home that you purchase, you need not provide a sales receipt.
  • Products installed at commercial sites are warranted for a period of 2 Years from the date of purchase.
  • If a warranty claim is initiated for a product installed outside serviceable limits of Isenberg’s Authorized Service Personnel, all expenses incurred including to and fro travel will have to be borne by the customer.
  • If our technical representative is of the opinion that an operational defect is directly connected to defective material or workmanship, he will, at his sole option, repair or replace the defective component, part or product.
  • If any part of product has to be replaced or repaired due to general wear and tear, that particular part will be charged on actuals.
  • Only Isenberg India Private Limited or its authorised service representative can service or repair a Schwapp product.
  • Isenberg Warranty remains applicable only if the products have at all times been used in accordance with the terms of this warranty and maintained in accordance to the maintenance guidelines given.
  • This warranty does not include payment of or responsibility for any taxes assessed to the parts supplied or repaired during the warranty period.
  • The sole remedy for any defect in a Prim product will be limited to the repair or replacement of such product at Isenberg’s option. Isenberg’s liability under no circumstance will exceed the sales price of the product.
  • Isenberg will not be liable for any incidental or consequential damages whatsoever arising out of the use or inability to use Schwapp products.
  • Isenberg shall not be responsible for any incidental or consequential or any other damage or cost or expense including but not limited to loss of profit, uninstalling, transportation, handling or re-installing.
  • Any defective part or product that is replaced will become the property of Isenberg.

This warranty does not cover any damages caused due to acts of nature and force majeure.

Warranty, Terms & Conditions - PRIM

WARRANTY, TERMS & CONDITIONS FOR PRIM

  • The moment you buy a PRIM product the warranty period on it starts.
  • Life time warranty substitutes to 14 years from the date of purchase.
  • To claim our warranty services, you are welcome to call our nationwide Toll-Free Helpline at 1800 120 20 30 40 or our WhatsApp Helpline at +91 7387 50 20 20 if you believe a PRIM product is faulty or performing below your expectations. Isenberg will within 48 hours of receiving a request allocate an Isenberg technical representative to contact you and fix up a mutually agreeable time for a personal visit. A service personnel will be assigned and will visit your location without any cost for the 1st year after purchase against submission of purchase invoice. After the first year, a service charge of Rs. 89/- plus GST will be applicable for any visits at your site by our service personnel against submission of purchase invoice. If purchase invoice is not provided during the time of warranty claim, either within the 1st year or after, a service charge of Rs. 250/- plus GST will be applicable.
  • In case of a warranty claim for a Prim fixture that comes installed in a new home that you purchase, you can avail free service from our personnel who visits your home for a period of 3 years from the date of possession of the home.
  • Products installed at commercial sites are warranted for a period of 2 Years from the date of purchase.
  • If a warranty claim is initiated for a product installed outside serviceable limits of Isenberg’s Authorized Service Personnel, all expenses incurred including to and fro travel will have to be borne by the customer.
  • If our technical representative is of the opinion that an operational defect is directly connected to defective material or workmanship, he will, at his sole option, repair or replace the defective component, part or product.
  • If any part of product has to be replaced or repaired due to general wear and tear, that particular part will be charged on actuals.
  • Only Isenberg India Private Limited or its authorised service representative can service or repair a PRIM product.
  • Isenberg Warranty remains applicable only if the products have at all times been used in accordance with the terms of this warranty and maintained in accordance to the maintenance guidelines given.
  • This warranty does not include payment of or responsibility for any taxes assessed to the parts supplied or repaired during the warranty period.
  • The sole remedy for any defect in a Prim product will be limited to the repair or replacement of such product at Isenberg’s option. Isenberg’s liability under no circumstance will exceed the sales price of the product.
  • Isenberg will not be liable for any incidental or consequential damages whatsoever arising out of the use or inability to use PRIM products.
  • Isenberg shall not be responsible for any incidental or consequential or any other damage or cost or expense including but not limited to loss of profit, uninstalling, transportation, handling or re-installing.
  • Any defective part or product that is replaced will become the property of Isenberg.
  • This warranty does not cover any damages caused due to acts of nature and force majeure.

Maintenance Guidelines for Schwapp Products

Your involvement is precious. Please follow the guidelines below to enjoy your water experience with our products for life and retain the health of the product:

  • Always use a soft sponge lightly dampened or a wet soft towel to wipe a Schwapp product clean. Using a bathing soap solution a few times a week will help keep the plated surfaces clean and free from any deposits.
  • Never use a bristled brush or a scouring pad or any other rough kitchen cleaning pad to clean a Schwapp product.
  • Never use any type of cleaning agents or liquids which contain acids, bleach, alcohol or ammonia.
  • Never use salt or vinegar based cleaning products to remove lime scale or related stains. This will permanently damage the surface of your Schwapp product.
  • After cleaning the faucet, make sure you rinse the product and wipe the entire surface dry. Always blot dry water from chrome surfaces. If you allow water drops to evaporate on its own, this will result in mild salt deposits which will get more prominent over time.
  • Always dab a faucet or fixture dry. Do not rub forcefully.

Never use acidic agents to clean your bathroom tiles and surfaces. The fumes formed will react with the brass in Schwapp products and the outer finish will get damaged permanently with layers of green and yellow patches.

Warranty shall not apply to the following:

  • Natural wear and tear.
  • Defects arising out of damages caused due to negligence, mishandling, improper storage, improper installation, misuse or improper repair by an unauthorised person.
  • Problems arising from insufficient or excessive water pressure or water impurities.
  • Defects arising out of damages caused due to intentional and/or accidental use of cleaners containing abrasive cleaners, ammonia, bleach, hair dye, acids, wax, alcohol, solvents, bath oils or bath salts.
  • Problems arising due to cleaning with coarse cloth, bristled brushes or due to sun or chemical exposure.
  • Damage resulting from incorrect installation, repair, abuse, alteration or adjustment performed by a contractor or user himself.
  • Damage resulting from failing to reasonably care and maintain the product.